确保临床发短信:病人High-Acui风险ty Care

by George A. Gellert, MD, MPH, MPA; George S. Conklin; and Lynn A. Gibson

Abstract

The Joint Commission recently reversed its prior authorization of the use of secure clinical texting to issue patient care orders, now again prohibiting texting of orders. However, the potential sole or exclusive use of clinical texts to transmit other patient care information beyond care orders still poses a risk to patient safety in high acuity care because of text transmission delays resulting from carrier-dependent latency. Although texting in routine patient care may deliver high value to clinicians, the risk of latency and delayed receipt of clinically urgent or time-sensitive texted patient information in high-acuity care settings can harm patients. We completed a review of 19 secure clinical text vendor websites, finding that 16 of 19 (84 percent) market their products for use specifically in high-acuity and critical patient care. The secure clinical texting industry needs the policy guidance of The Joint Commission and health information technology professionals to minimize risk to patients, clinicians, and hospital systems as secure clinical texting becomes standard accepted practice.

Introduction

The Joint Commission, which accredits 4,032 US hospitals, recently reversed its prohibition on texting of patient care orders if a secure encrypted clinical texting platform is utilized.1, 2Subsequently, The Joint Commission determined that secure texting of clinical orders will continue to be prohibited because of concerns about creating a transcription burden for nurses, and possible care delivery delays due to the asynchronous nature of text communication and physician review/validation of clinical decision support alerts.3However, questions remain regarding the use of secure texts in clinical settings where patient urgency and acuity are high, and delays in receipt of texts can be problematic.

Secure clinical texting products should eliminate transmission of personal health information via unencrypted consumer SMS (short message service) on smartphones. However, like SMS texting, secure clinical texting can be affected by text receipt delays (or latency) when telephone carriers have high network activity. Latency can cause potential delays in transmission of patient care information, including information critical to physician clinical decision-making. Latency can also affect text receipt and read confirmations sent from the recipient’s smartphone or tablet back to the sender’s device. Because receipt and read confirmations are also at risk of transmission delay due to latency, their intended use as a means of assurance that critical clinical information has been conveyed to the recipient can be uncertain at times of high carrier network activity. Wi-Fi networks within hospitals can experience related issues, such as transient wireless connectivity drops, which can result in similar reliability issues for text transmission and receipt. In addition, the duration of text delay or latency is determined by constantly changing variables related not only to the volume of traffic that a telecommunications carrier supports at any given moment, but also to the technological signal transmission infrastructure in any particular geographic location. Although secure texts have significant value for routine care communication, physicians should pause to consider exclusive use of text for communication of urgent care information where receipt delays due to text latency can occur. Displacement of voice contact and exclusive reliance on texting could inadvertently cause patient harm when a transmission delay occurs.

除了担心延迟关键汽车e communications due to carrier latency, another issue requiring guidance is whether texted clinical care content needs to be made part of the patient’s formal medicolegal record. A number of issues arise in this context, including how texted content will be uploaded to the electronic health record (EHR), by whom and with what frequency. Not all secure clinical text vendors offer such integration. Clearly, if new and critical patient care information is first communicated through secure clinical texting, it will need to be captured within the patient’s medical record/EHR. Beyond messaging of written text, clinicians often utilize texting to share photos of patient conditions with visible features, such as wounds or skin lesions, or patient data such as EKGs. Photographic content presents further challenges for integration into the medical record and the EHR. Thus, beyond patient safety concerns related to clinical texting, or technical considerations for information and health informatics personnel, leaders of health information management and health informatics departments need to be integral to the process of planning, implementing, and ensuring the appropriate ongoing function of secure clinical texting applications.

我们的希望是,联合委员会对安全临床短信的持续指导将适当考虑蜂窝网络的现有技术局限性,以及这些限制(例如文本延迟)对急性临床护理提供和患者安全的影响。确保收到紧急患者信息的电话通常可以像文本一样快速完成。由于延迟因素,短信主要适用于常规,非紧急护理问题的沟通,而在需要紧急和关键的患者护理行动时,应使用电话或面对面的通信。在高激人的护理中,文本只能补充(永不取代),或者是沟通的唯一工具。

Secure Clinical Texting Industry: In Need of Marketing Guidance

Reviewing 19 websites of secure clinical text vendors, however, we found that 16 vendors, or 84 percent, stated that their product can be used to transmit critical lab results, critical patient monitoring alerts, and cardiac arrest codes (seeFigure 1用于说明实际的电子邮件广告)。我们完成了对所有安全临床短信应用程序的供应商的详尽的网络搜索,我们可以在为期两周的时间内找到这些应用程序,并利用与此功能相关的多样化搜索词。几乎所有的都是健康信息技术公司提供多种临床信息技术产品,其中安全临床短信是其中之一。大多数供应商提供了将其安全的临床短信产品与其他产品的安全性整合。我们认为,这些供应商代表了实施或可用的安全临床短信应用程序的大部分市场。

Given these findings, it is clear that the secure clinical texting industry needs to ensure that its marketing does not result inadvertently in its customers perceiving that clinical texting can serve appropriately as the only or exclusive channel of critical patient care communications in high-acuity care settings, without telephonic or other validation of the receipt of clinical care information having high urgency and warranting rapid implementation of a care change.

在高节奏,压力大的临床环境中,发短信可能(直接或无意间)无代码的电话联系,但仍关键的患者护理沟通。尽管临床判断和勤奋通常可以防止高敏度设置中的不加区分和独家文本使用,但是当患者和工作量增加时,可能会发生错误,并且对短信的依赖可能会依赖。临床医生应保持警惕,以确定沟通需要电话联系以确认关键信息的情况,从而确保最安全的护理,尤其是当敏锐度较高时,以及在需要接受接收者立即采取行动的时间敏感的护理信息时。

Evolving Best Clinical Texting Practices

Most secure clinical texting applications enable telephone callback from recipients to the text sender with a single tap, and this practice should be engaged by clinicians utilizing texting, as needed, to ensure safe and effective clinical communication and conferral. In high-acuity care settings, in which text delays due to latency could engender a risk of patient harm, clinicians should err on the side of safety and rely on telephonic or face-to-face communication, or mixed text and telephonic communication, to validate that all critical, time-sensitive information is received so it can be acted on. The secure clinical texting industry should review its sales strategies and marketing content to ensure that it is not inadvertently influencing its customers to rely exclusively on text communications in high acuity care settings or scenarios where patient harm could result from delays in text receipt.

The views expressed here are those of the authors, and do not represent the views of CHRISTUS Health, which is currently formulating secure clinical texting policies.

George A. Gellert, MD, MPH, MPA, is the Associate System Chief Medical Information Officer in the Department of Health Informatics at CHRISTUS Health in Dallas, TX.

George S. Conklin is the Chief Information Officer in the Department of Information Management at CHRISTUS Health in Dallas, TX.

林恩·吉布森(Lynn A.

笔记

  1. 联合委员会。“Texting Orders: Is It Acceptable for Physicians and Licensed Independent Practitioners (and Other Practitioners Allowed to Write Orders) to Text Orders for Patients to the Hospital or Other Healthcare Settings?”http://www.jointcommission.org/standards_information/jcfaqdetails.aspx?StandardsFaqId=658&ProgramId=47(accessed January 23, 2016).
  2. 联合委员会。“更新:发短信订单。”联合委员会的观点36, no. 5 (May 2016): 15. Available athttps://www.jointcommission.org/assets/1/6/Update_Texting_Orders.pdf(accessed October 15, 2016).
  3. 联合委员会。Clarification: “Use of Secure Text Messaging for Patient Care Orders Is Not Acceptable.”联合委员会的观点, December 2016. Available at:https://www.jointcommission.org/assets/1/6/Clarification_Use_of_Secure_Text_Messaging.pdf(Accessed January 3, 2017).

George A. Gellert, MD, MPH, MPA; George S. Conklin; and Lynn A. Gibson. “Secure Clinical Texting: Patient Risk in High-Acuity Care.”健康信息管理的观点(2017年冬季):1-5。

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